April 2020 Holiday Closure Schedule

Dear Valued Customers,

Please note that we are closed for the Holidays starting Wednesday April 8th and will reopen on Friday the 17th of April.
Orders placed between Wednesday April 8th and Thursday the 16th of April will ship after we reopen on Friday the 17th of April.
Our customer care team will respond to emails on Wednesday the 8th of April, Sunday the 12th of April, Monday the 13th of April and Tuesday the 14th of April.
If you need assistance with canceling an order, please send an email to support@pilasterdesigns.com with your order number and reason for cancellation before the 17th of April as shipping will resume on Friday the 17th of April and orders that are already in shipped status are no longer eligible for cancellation.
If you need assistance with obtaining replacement parts for damaged, defective or missing parts of your order, please send an email to support@pilasterdesigns.com and include you order number, exact part numbers that require replacement (part numbers can be found on the assembly instructions sheet) & photos of the issue.
We appreciate your cooperation and patience.
Thank you
Pilaster Designs Customer Care
1-718-682-0324 x 2
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