April 2022 Holiday Schedule

April 2022 Holiday Schedule

 

Dear Valued Customer,

We will be closed for the Holidays from Friday the 15th of April until Monday the 25th of April.

Orders placed on Thursday the 14th of April may ship after we reopen on Monday the 25th of April.

Our customer care team will respond to emails on Friday the 15th, Sunday the 17th (evening), Monday the 18th, Tuesday the 19th, Wednesday the 20th and Thursday the 21st, Saturday the 23rd (evening), and Sunday the 24th

  • If you need assistance with canceling an order, please send an email to support@pilasterdesigns.com with your order number and reason for cancellation before Sunday the 24th of April as shipping will resume on Monday the 24th of April and orders that are already in shipped status are no longer eligible for cancellation.
  • If you need assistance with obtaining replacement parts for damaged, defective or missing parts of your order, please send an email to support@pilasterdesigns.com and include your order number, exact part numbers that require replacement (part numbers can be found on the assembly instructions sheet) & photos of the issue.

We appreciate your cooperation and patience.

 

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