October 2019 Holiday Closure Schedule
Dear Valued Customers,
Please note that we will be closed for the Holidays starting Friday the 11th of October and will reopen on Wednesday the 23rd of October.
All orders placed between Friday the 11th of October and Tuesday the 22nd of October will ship after we reopen on Wednesday the 23rd of October.
Our team will respond to emails on Wednesday the 16th of October, Thursday the 17th of October and Friday the 18th of October.
If you need assistance with canceling an order, please send an email to firstname.lastname@example.org with your order number and reason for cancellation before the 23rd of October as shipping will resume on Wednesday the 23rd of October and orders that are already in shipped status are no longer eligible for cancellation.
If you need assistance with obtaining replacement parts for damaged, defective or missing parts of your order, please send an email to email@example.com and include you order number, exact part numbers that require replacement (part numbers can be found on the assembly instructions sheet) & photos of the issue.
We appreciate your cooperation and patience.
Pilaster Designs Customer Care
1-718-682-0324 x 2