April 2023 Holiday Schedule


 Pilaster Designs April 2023 Holiday Schedule

Dear Valued Customers,

We will be closed for the Holidays starting Wednesday the 5th of April until Monday the 17th of April.

Orders placed after Tuesday the 3rd of April may ship after we reopen on Monday the 17th of April.

Our customer care team will respond to emails on Wednesday the 5th, Saturday the 8th (evening), Sunday the 9th, Monday the 10th, Tuesday the 11th, Thursday the 13th(evening), Friday the 14th, Saturday the 15th (evening), and Sunday the 16th

  • If you require assistance with canceling an order, please send an email to support@pilasterdesigns.com with your order number and reason for cancellation before Wednesday the 19th of October as our warehouse will reopen early morning and orders that are already in shipped status are no longer eligible for cancellation.
  • If you require assistance with obtaining replacement parts for damaged, defective or missing parts of your order, please send an email to support@pilasterdesigns.com and include your order number, exact part numbers that require replacement (part numbers can be found on the assembly instructions sheet) & photos of the issue.

We appreciate your cooperation and patience.


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