Pilaster Designs Return Policy

  • Customers should receive a written authorization (RMA) from our company prior to returning a product.
  • Send an email to support@pilasterdesigns.com or reach us by phone at 1-718-682-0324 with your name, order number and reason for return.
  • You may return an item for a refund within 30 days of delivery as long as the item is in its original condition and packaging. Altered or assembled products may not be returned.
  • Depending on the return, customers may be responsible for outbound and inbound shipping costs plus a 15% restocking fee.
  • Not following the instructions on the return authorization email will cause the return to be void and no refund or re-deliveries will be approved.
  • Return credits & refunds are issued after the item is received, inspected and all shipping charges were received by the carrier.
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