Customers should receive a written authorization (RMA) from our company prior to returning a product.
Send an email tosupport@pilasterdesigns.com or reach us by phone at 1-718-682-0324 with your name, order number and reason for return.
You may return an item for a refund within 30 days of delivery as long as the item is in its original condition and packaging. Altered or assembled products may not be returned.
Depending on the return, customersmay beresponsible for outbound and inbound shipping costs plus a 15% restocking fee.
Not following the instructions on the return authorization email will cause the return to be void and no refund or re-deliveries will be approved.
Return credits & refunds are issued after the item is received, inspected and all shipping charges were received by the carrier.
