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Pilaster Designs Return Policy
- Customers should receive a written authorization (RMA) from our company prior to returning a product.
- Send an email to firstname.lastname@example.org or reach us by phone at 1-718-682-0324 with your name, order number and reason for return.
- You may return an item for a refund within 30 days of delivery as long as the item is in its original condition and packaging. Altered or assembled products may not be returned.
- Depending on the return, customers may be responsible for outbound and inbound shipping costs plus a 15% restocking fee.
- Not following the instructions on the return authorization email will cause the return to be void and no refund or re-deliveries will be approved.
- Return credits & refunds are issued after the item is received, inspected and all shipping charges were received by the carrier.