September & October 2023 Holiday Schedule
Dear Valued Customers,
We hope this message finds you in good health and high spirits. We wanted to take a moment to inform you of our schedule for September and October 2023. Please take note of the following dates:
- Monday, September 25th: Closed
- Friday, September 29th: Closed (Urgent Email Responses Only)
- Monday, October 2nd: Closed (Urgent Email Responses Only)
- Tuesday, October 3rd: Closed (Urgent Email Responses Only)
- Wednesday, October 4th: Closed (Urgent Email Responses Only)
- Thursday, October 5th: Closed (Urgent Email Responses Only)
- Friday, October 6th: Closed (Urgent Email Responses Only)
- Monday, October 9th: Operations Resume
Please be aware that any orders placed after 12:00 PM on Thursday, September 28th, may be processed after we reopen on Monday, October 9th.
During the closures, our dedicated customer care team will be available to assist you via email on the following dates:
- Sunday, September 24th
- Friday, September 29th
- Sunday, October 1st (evening)
- Monday, October 2nd
- Tuesday, October 3rd
- Wednesday, October 4th
- Thursday, October 5th
- Friday, October 6th
Should you require any help with canceling an order, kindly send an email to email@example.com along with your order number and reason for cancellation. Please ensure that this is done before Wednesday, October 19th, as our warehouse will reopen early morning, and orders in "shipped" status will no longer be eligible for cancellation.
For assistance with replacement parts due to damage, defects, or missing items, please reach out to firstname.lastname@example.org. Include your order number, precise part numbers (as listed in the assembly instructions sheet), and relevant photos showcasing the issue.
We truly value your cooperation and patience during this period. Our team is committed to ensuring your experience with us remains exceptional.
Thank you for your understanding.
Drop us a line: